NAYAX Vending Machine Card Reader

The NAYAX VPOS TOUCH MDB is a robust contactless payment device used with credit, debit, and prepaid cards as well as mobile and NFC payments. It has an MDB interface, meaning it is designed for use with electronic vending machines of nearly any type. This all-in-one solution that allows you to engage with your customers, stay on top of transactions and inventory from anywhere, and make data-driven decisions. The unit is compact, so it will fit well even on smaller vending machines in which space is limited. It boasts an attractive, eye-catching yellow body with a full-color touchscreen for operation.

Features

• Easy to Install - Installation is simple and can be retrofitted to virtually any vending machine. Software updates can be conducted remotely. Instructions are provided with the unit, and you can also watch the videos on this page.
• Color Touchscreen - Includes a high-resolution color touchscreen with clear, easy-to-use functionality. It has a variety of languages to select from and voice interaction that boosts engagement with consumers.
• Convenient Pricing - Choose the exact pricing you need for your products, along with multi-pricing and add-ons that make it easy and quick for customers to buy more products and increase your revenue.
• Tough, Durable Materials - Hardware and screen are sturdy and highly secured to prevent damage and protect it from vandalism.
• Support and Training - Support team available 24/7 in multiple languages. Free training courses and webinars are available at NAYAX University.
• Boost Profit - Increases your revenue by up to 40%

Technical Details

Interface and Management

• Display: Color Touch LCD screen 2.4 inch, 320 x 240 Pixels + 4 LEDs + 6 touch buttons
• Architecture: ARM Technology – 2xCortex, 32 bit, 180/216MHz
• Audio: Speaker and buzzer
• Localization: Multi language support - LCD text and voice audio instructions
• Security: Support DES, 3DES, AES, RSA, ECC, SHA1 algorithms, Random Number Generator 
• Power Supply: 12-42V DC, 12-24V AC; 5 Watts
• Recommended External Power Supply: 24V DC, 2Amp
• Anti-Vandal Protection: Internal shock/tilt detector, anti-vandal Dragontrail glass
• Power Loss Protection: Super Caps with safe shutdown mechanism
• External Interface: Ethernet, 2 X RS232 (RS232 or TTL level through SW), External reader, 1 X Door open sensor , 1 X Temperature sensor
• Communication: 3G/4G/Ethernet/NFC
• Machine Protocol: MDB
• Cards can be tapped, inserted, or swiped
• Loyalty memberships and promotions are supported by this device
• EMV certified
• E-receipts available for customers
• VPOS TOUCH PULSE version available for car wash bay, air machines, arcade and amusement, massage chairs, and more!

Physical Dimensions

• Height: 4.1"
• Width: 3.3"
• Depth: 1.78"

Installation Environment

• Operating Temperature: -20°C to +55°C / -4°F to +131°F
• Storage Temperature: -30°C to +85°C / -22°F to +185°F
• Humidity: 25% to 95% (non-condensing)
• Dust & Water Resistance: IP 55
• Flammability: UL-94 V0
• Safety: CE, FCC, RoHS

Payment Options

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
• Samsung Pay
• Monyx Wallet
• Interac
• Paytm
• Alipay
• WeChatPay
• Vpay
• MobilePay
• Maestro
• Twint
• Swish
• UnionPay
• Felicia Certified
• Transact
• Cbord
• Static and Dynamic QR codes

The Advantage of NAYAX Payment Protocol and Flat Fee

One of the most convenient aspects of working with NAYAX is that they handle all payment facilitation instead of you dealing with a bank. You pay a transparent flat rate to NAYAX and don't have to deal with interchange fees, chargebacks, and other financial nuisances. No matter what additional fees banks may charge, your rate stays the same with NAYAX. Plus, you don't need to reconcile your transactions with bank statements. NAYAX provides a statement that shows all transactions broken down by the machines you have, the simple NAYAX processing fee, and the net amount of your deposit.

How Does a Customer Payment Process?

Once a customer presents their card or device for payment, the encrypted transaction is sent to NAYAX servers through cellular technology (no need for hardwiring, no connectors, no routers). NAYAX follows PCI compliance, adhering to the highest security standards for credit card processing. The business owner is out of the scope of this process, so NAYAX is responsible for the rare security issues that do arise. NAYAX passes the transaction to the proper bank to facilitate the transaction. Money is sent to NAYAX, then distributed to you.

NAYAX Card Reader Fees

NAYAX charges 5.95% per transaction (recommended for $5 and less) or 2.5% + $.10 per transaction (recommended for over $5). They also charge a $7.95 monthly service fee for each device, which covers all functionality and services. In some cases, you can opt out of the monthly fee if you don't require the advanced options offered by NAYAX.

Frequently Asked Questions

How easy is it to install a device?

In many cases, installation is plug & play. Upon receipt of your Nayax device, you’ll find all the information needed to install your device, as well as how to contact customer support for any additional help. Helpful videos are also available.

After installation, how do I get started?

NAYAX's onboarding journey will guide you through our system to take advantage of everything our platform has to offer. From Nayax’s Smart Tips, which will be your guide through our system to our online university that will enable you to learn our complete solution easily.

How will I get my money?

The funds will be transferred at the end of each payment term - weekly to your chosen (in the contract) bank account. Nayax helps you reconcile your funds by machine. You will receive an invoice at the end of each payment term that consist of funds during the previous payment period minus our monthly service fee per machine. Payment term - Weekly\Monthly

What to do when receiving device?

Simply install the device and you will receive an e-mail with user activation instructions to our management system. In the device box you will find all the information you need to install the device.

Is my device covered by a warranty?

NAYAX provides a limited warranty period of 12 months for your VPOS Touch device. In the unlikely event that your device needs repair service or for additional information, please contact support@nayax.com. In your contract, you will find the Limited Warranty Terms and Limitations.

Note on NAYAX Customer Service

NAYAX experienced tremendous growth in a short period, and as a result their support queue was extremely overloaded. Unfortunately, this did create a negative reputation in regard to their customer service, despite a vastly positive outlook on their products. They are transparent about this issue and made significant strides towards improvement. In response, NAYAX completely revamped their support team. They now have 50 tier-1 support members and a 10-person CSM team that provides resources and direct assistance to customers.