Customer Service

• Manufacturer Warranties
• Shipping
• Credit Cards and Payments
• Payment Policies
• Damages
• International Shipping
• Return Policy
• Personal Information
• FAQ

How to Identify and Handle a Damaged Shipment

Greetings from your Customer Service Team at Kleen-Rite. In order to assist our customers, we would like to share some tips on how to spot damage to any shipment coming to you from Kleen-Rite and our suppliers.

First and foremost, our goal is to make sure your order arrives in a timely manner free from damage or loss. Unfortunately, as we all know, that doesn’t happen with every shipment. Each time damage or loss happens while your order is in transit, a claim to recover the cost of the products needs to be placed by one of our Customer Service team members here at Kleen-Rite. In the case of freight shipments, if the damage or loss is not documented at the time of delivery, most claims will be automatically denied by the carrier.

When your order arrives, either by freight truck or by a ground carrier be sure to examine your package(s) for any noticeable signs of damage. With small packages it may be a tear or hole in the box, the tape may appear to have been removed and reapplied. Another sign could be that the box just doesn’t look like the previous shipments you have received from Kleen-Rite.

With the larger, freight orders coming from Kleen-Rite look for any breaks in the shrink-wrapping or signs of liquids leaking. Shipments are wrapped completely at all our distribution centers. There should be no opening in the shrink-wrap, including the top of the pallet.

When a carrier receives your signature on a shipment their responsibility for the merchandise ends and the product is now yours. Any damage or shortage discovered after the shipment has been accepted is no longer the responsibility of the carrier. Please keep in mind that high dollar items, for example vacuums and vending machines, need to be examined completely before signing even if there is no outward sign of damage. Be sure to remove all of the wrapping before signing!

When in doubt, or rushed to sign, instead of your signature write “Damaged Until Inspected” on the delivery slip.

Please allow us to help you achieve the best possible outcome by examining your shipments upon arrival. The Kleen-Rite team is always here to assist you with any issues you may have with your shipment. Your questions are welcomed and encouraged.